Claim Operator
at Samsung SDS!

Learn more

highest pay
Claim Operator

at Samsung SDS!

Learn more

About the Job
Samsung SDS, Plano, TX 75075
Pay: $22.00 an hour + benefits
Full Time: Extendable contract offered by HR Partner (Metabyte)
Competitive Benefits: Health insurance (company pays part of the premium), sick leave

Job Description

Immediately Hiring!

Samsung SDS is looking to add a Claim Operator to their Plano, TX location! If you are ready for the next step in your career, we want to hear from you!

As a Claims Operator you will perform tasks including data entry, generating and validating reports and documents, answering phones, and filing/emailing customers/vendors in terms of communication.

SCROLL DOWN TO APPLY BELOW! You may learn more about us on our company website, but please do not call our office regarding job applications. #SDSLC1

Responsibilities for Claim Operator

  • File shortage claims based on shortage investigation from SP report management, theft notification, WH notification
  • File damage claims based on damaged returns
  • Update new claims and remove closed/paid claims from recovery list
  • Communicate with 3PL/Carrier/Client to recover claim payment, review declines if valid
  • Gather BOL, POD, different invoices from GMP, WMP
  • Gather/analyze claims, payment data on monthly basis for reporting to Client
  • Update all outbound information needed for all invoices and determine ownership of each line item
  • Review invoice deductions to determine credit validity
  • Review UPS tracking to determine credit validity
  • Update SP report on weekly basis to share with Client claim team for review
  • Call with carrier/client to discuss/resolve escalated issues (need basis)
  • Gather claim documents to send to insurance
  • Validate which invoice needs to be added to documentation for insurance recovery
  • Gather all claims information for insurance claims, send to SFM no later than the 10th
  • Investigate and support as needed
  • Perform other duties as assigned

Requirements for Claim Operator

  • Relevant (preferred) minimum of 3 years' worth of experience in a Cargo Claim operation position
  • In lieu of Cargo claim experience, a minimum of 3 years in Transportation/Logistics, Inventory control and/or Warehousing operations.
  • General knowledge of shipping operations
  • Commitment to excellence and high-standards
  • Excellent written and verbal communication skills
  • Strong attention-to-detail, accuracy, problem-solving skills
  • Excellent organizational skills
  • Ability to accomplish tasks in a timely manner
  • Computer skills: ability to understand and perform job tasks using computer programs, such as MS Office Products (particularly excellent for Excel) and ERP system knowledge
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